Implementing Campaign Manager - System Management

Turning On Email Alerts Post Deployment

Turn on email alerts post deployment if Campaign Manager has been installed, but email alerts have not been configured as part of that deployment.

Procedure

  1. Setup the AlertNotifier service to send out emails on all machines used for the CM Install by editing the Alterian.Common.AlertNotifier.exe.config file.
    The default system path for this is C:\Program Files\Alterian\Alchemy\AlertNotifier.
  2. Set the following keys:
    • <add key="SMTPHostName" value="" /> . This should be a valid SMTP Server,
    • <add key="FromEmail" value="" /> . This should be a valid email address and the alerts will appear to come from this email address. It is recommended that an address is used that makes it clear it is coming from the Campaign Manager environment to make filtering in Outlook easier.
  3. Restart the Alchemy AlertNotifier service for any changes to take effect.
  4. Configure the system to send out email Alerts by modifying a number of SQL tables.
    Familiarization with back SQL insert / Update statements is required for this process.
  5. Identify the alerts you wish to monitor on by querying the al.alertindex.
    This will give you an ID.
  6. Insert the ID into the AL.AlertNotify table with a notifyCategoryID.
    The notifyCategoryID will map to the ID in the AL.NotifyCategoryIndex table to specify a group name the alert will be sent to.
  7. In AlMain.AL.NotifyIndex configure the email address and set the enabled flag to 1.
  8. Map the users to receive these alerts by specifying them in the AL.NotifyGroup table.
    The diagram below shows two email addresses setup to receive email alerts, and a user being a member of two groups. These two groups are setup to receive email alerts that relate to Error-Generic / Error-Service / Error-Web and Information errors.
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